Catastrophe Claims Administration
Damage Assessment and Valuation
- Deploying experienced adjusters, appraisers, and other specialists to assess the extent of property damage.
- Utilizing various methods, including on-site inspections, aerial imagery (drones, satellite), and virtual assessments.
- Conducting thorough investigations to determine the cause of loss and policy coverage.
- Preparing detailed damage estimates for residential, commercial, and industrial properties.
- Valuating personal property, contents, and business interruption losses.
- Employing forensic appraisal expertise to accurately determine property values, especially in complex wildfire claims where traditional methods may not suffice.
Claims Processing and Management
- Establishing efficient workflows for handling a high volume of claims in the aftermath of a catastrophe.
- Providing call center support and communication channels for policyholders.
- Managing the documentation and information flow related to each claim.
- Coordinating with various experts, such as engineers, contractors, and environmental specialists.
Policy Interpretation and Coverage Analysis
- Conducting thorough reviews of insurance policies to determine coverage for various types of losses (property damage, business interruption, additional living expenses, etc.).
- Identifying policy limitations, exclusions, and co-insurance requirements.
Catastrophe Response Planning
- Developing proactive plans and protocols to mobilize resources and personnel quickly in the event of a catastrophe.
- Establishing communication strategies and service agreements to ensure a rapid and effective response.
Litigation Support
- Providing expert witness testimony and litigation support in cases of disputed claims.
Environmental Damage Valuation
- Assessing the economic impact of environmental contamination or damage caused by events like chemical spills or wildfires.